Frequently asked questions
Find what you need
12 questions
Do I need to install anything?
No. You and your patients can manage bookings and sessions from a computer or mobile browser, without downloading any apps.
How much does a session cost?
Each professional sets the price of their services. Before booking, you can review the price, duration, and appointment format. You only pay for the session you choose.
How are payments handled?
The patient pays when booking, and the payment is linked to the session. From your dashboard, you can review bookings and payments.
Is my information private?
Your information is handled privately within the platform. Information from each appointment is visible only to those directly involved, including the treating professional.
Can I offer both online and in-person appointments?
Yes. Define the services and appointment formats you offer. Patients can choose between online and in-person care based on the availability you publish.
What if I want to see a different professional?
You can search for and book with another professional whenever you need. Choose based on specialty, appointment format, availability, price, and the information provided in each profile.
Is my patients’ information protected?
Clinical information is managed with controlled access. Each professional manages the records associated with their patients, and the platform applies security measures to protect their data.
How does an online session work?
Choose an available time, complete your payment, and join the video call directly from your booking when it is time for your appointment. Everything takes place within the platform, without external links.
Can I change or cancel my plan?
Yes. There are no long-term contracts. You can review, change, or cancel your plan from your account settings.
Can I cancel or reschedule a session?
Yes. You can review the professional’s cancellation policy before booking. The applicable terms and time limits will be displayed during the booking process.
Can I set my own cancellation policy?
Yes. Set your cancellation terms so patients can review them before booking or rescheduling.
Do I need to install anything?
No. You can search, book, and attend your sessions from your computer or mobile browser. You only need a stable internet connection.